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Thanks for asking! By staff do you mean non lawyers? If so, ignore me. If this includes lawyers too, then:
This isn’t offered at my firm but something I think it would be so valuable to allow a capped amount of PTO to count towards your billable goal. That way a sick day or a long weekend doesn’t mean I just have to work harder the following week, but actually equates to true time off.
Orrick did this, and it helped a ton. They didn’t increase the billable rate either: it was purely 40 hours of unplugged time that counted towards billables. But, to A1s point, I do think having the hours count helps because it alleviates some of the pressure around time off and creates a culture where you’re expected to take some time off (because you’d be dumb not to at least use the time that counts towards billables).
Dykema (Am Law 140) provides 10 weeks paternity leave and 16 weeks maternity leave. PTO policy is “unlimited,” and the firm is pretty open about you taking at your discretion.