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Product Manager and Owner and almost always used interchangeably and not in their true essence. It depends on the team and the role honestly and what you want to do .
Some are more strategically focused and some are more execution based (working with engineers , testing, requirement writing etc). Assuming you would like to continue with similar skills , a PM role that works on digital platforms may be a good fit .
You can be a scrum master, but I don’t find them to be in high demand . They’re a nice to have but not an essential for each team/org . Some even manage multiple teams if you’re up for that .
I started out as a BA who ran scrum for my team and then transitioned into Product Management . I’m currently in finance because that’s were most of the product roles are, but would rather be in tech . Most tech roles are asking for 10+ or so years of experience for PMs . I’m actually starting to think being a BA is actually more flexible . If you want to go into tech you may have a better time being a BA or Business Systems Analyst (even though it wasn’t an option you mentioned) . I find those roles are better defined than PM/PO and there’s more flexibility across industries .
Thanks a lot for your response, I really appreciate this!!
Coach
There are fewer product management roles and the market is saturated.
Yes, that's what I noticed and I'm trying to avoid such delays with landing a good job.
Hey!
Figuring out the right tech role can feel overwhelming, but it’s awesome that you’re exploring your options. Coming from customer service, you already have great skills—communication, problem-solving, and working with different teams—which are super valuable in Product, Scrum, and other tech roles.
If you love solving problems, influencing what gets built, and working across teams, Product Management or Product Owner roles could be a great fit. The market is competitive, but don’t let that put you off—there are always ways to stand out, like gaining product experience through side projects or internal opportunities.
If you prefer coaching teams, improving ways of working, and helping things run smoothly, a Scrum Master role might be a better transition. Even though some companies are phasing these out There’s always demand for good agile leaders!
At the end of the day, the best role is the one that excites you the most. What kind of work do you actually enjoy doing? Happy to chat more if it helps!
Thank you for your response, I agree, the best role has to be one that excites me most and honestly, I'm yet to discover that however, I'm happy to chat further about tech roles that could be interesting. Thanks again.