{ "media_type": "text", "post_content": "Hilton wouldn't let me in to the executive lounge even tho I have status and front desk verified at check in and check out I had access. How many points can I ask for?", "post_id": "5ac1180934f1af0014937903", "reply_count": 4, "vote_count": 1, "bowl_id": "552d1d24dc1c586b09d2d051", "bowl_name": "Consulting" }

Hilton wouldn't let me in to the executive lounge even tho I have status and front desk verified at check in and check out I had access. How many points can I ask for?

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This has happened to me when there was a much higher VIP in the lounge with their own security entourage. Ask for explanation and then use their lack of ability to articulate as a starting point for asking for fair value point compensation due to inconvenience. They will throw out a number, ask for more from there.

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Dude just go have them recode the key and move on.

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At which level do you get lounge access?

Check Marriotts guaranteed comp policy for this and calc exchange rate to Hilton

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