How do you handle customers who compare your business and prices to your competitors? I usually brush off the crazy-rude customers, but when someone says, “That other place does it better and cheaper,” it really gets to me. My prices are fair, and my service is solid. I rarely hear these complaints, but when I do, it sticks. How do you respond without letting it eat at you?

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likefunny
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Well unless you’re the business owner there’s really no reason to care lol. I would just say, “hey I just work here bruh.”

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It used to stick with me, too, but I’ve learned that I can’t control what people say. I can only control my response. A deep breath, a friendly reply, and then I move on. No need to take it home with me.

It depends on the circumstances. If I get the sense they're trying it as some negotiation technique, I'll explain that I can't move the price. But I may mention what else we offer, delivery options, service options, whatever. If I get the sense they've doing it just to be difficult, I take a deep breath and let them get on their way.

I have often told people that I appreciate their consideration and I will be ready should the other option not work out.

That depends, i work in a store for a large retail company. When people complain about our prices/quality our response is always that in store we have no say in the prices/quality but they are free to write/email customer service with their complaint

"Don't let the door hit you..."
J/k
Politely tell them they're free to go to the competition if they don't like your service, prices, decor, etc....

I'd ask where it's cheaper at because I'm gonna go shop there after my shift is over. LOL!

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At a different job I had a customer trying to swindle me in telling me that there was a deal in an item that never had a deal or promotion for sale so he made me scan the item 20 times before believing me. Obviously, he finally let it go but I scan it with an inventory scanner that showed me all of the sale price promotions if there were any

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Back when I was getting started in the food world, I worked flipping burgers at In-n-Out. A man came in and said the burgers he had gotten weren’t right. He dumped the food on the counter and then he started throwing them back behind the counter. We gave him a refund and then his demeanor completely changed. He was calmer and he told us to have a great day as he left us to clean up the mess he made.

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I had customers tell me how amazing the salads I make for them. It’s great that I can make salads that good!

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Once when I was waiting tables, I had a guy pay me cash. The change was 45 cents, which I didn't give back to him because like who wants that. He then asked where the change was, and when I explained that I didn't give back the loose change, he made a big stink about how dollars and cents matter and didn't leave me a tip. He was a republican staffer on capitol hill.

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