How does one go about complaining about a poor hotel service incident and getting points? In a country where I don’t speak the language so I’d rather not waste time trying to escalate in person

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call customer service...

Email the GM of the hotel

Is this part of a larger chain? Should have a central number if so. Also, do the local staff speak English well? In my experience, except for boutique hotels in small towns, I've not found issues with knowledge of English.

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