How many points?
Platinum Elite Marriott member- Delayed flight got me to the hotel at ~2:00am. I try to check in and was told they have my reservation, but there is no room available. They “tried to contact me” but also told me I have no phone number on file (never been told this, I believe it is, plus my email is there). Ended up literally having to call nearby hotels with the front desk lady and walking to a Marriott with our luggage .5 mile away. Had to pay double the original booked rate

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