I feel awful for snapping at customer service, but after 5 transfers and repeating my info 5 times with zero answers, I lost it. Does anyone actually consult these companies on how to fix their phone lines, or is this frustrating loop intentional? Also how often do you yell at customer service ?

like
Posting as :
works at
You are currently posting as works at

Some company probably consulted with them and convinced them to pare down their phone service and outsource to a developing country to save costs.... so there's that.

like

I hate when it’s a bad connection and they can’t speak English. And yes, it’s intentional to discourage future calls.

like

I avoid calling them. I try to see if there is any way to resolve it online or chat.

likehelpful

First contact. I ask where they are located, if not in the US ask to be transferred. If they tell me they can't, I give them one shot and then escalate to a supervisor.

The problem with all overseas people is the have a script and no power. Amazon people are the few exceptions. They seem to have more options available them.

I regularly give what we call in this house "performance discussions". If I get to a third tier person, I apologize in advance if I come across as rude, but let them know that I am unhappy and I want a result not empathy. Please do not utter the words that you understand my frustration or I may crawl through this phone line and rip your lungs out. ( Jk about the last half of that sentence).

like

I snapp at them regular basis. Bunch of incompetent people are basically working these job. Freaking pisses me off.

like

I have yelled. Then apologized. I try to do better vs wrap myself in moral indignation. A WIP.

Related Posts

HDFC Bank Limited Hi everyone, if you're looking to enter Wholesale Banking, I can refer you.HDFC Bank Limited

likehelpful

What should I do now ? Or I will get the offer Lett from HCL or not ?

like

How to handle the dual employment in BGV? I have a friend who have a overlap of 30-40 days from his last organization which is not disclosed in CV and with current organization. I feel UAN check will spoil it but his overlap is cuz he wasn't able to return assets back during COVID. Any suggestions?

like

Bonus is out for EY GDS steps to see. Goto gdsindiapayroll.greythr.com, click on IT Declaration on left. Then click on My Tax Planner at the top right. Then click create my plan then click view it calculation on bottom right then expand income here under adhoc income you should see variable performance bonus amout.

like

Can anyone tell if SAP SDC renegotiates offer after releasing if I have a greater offer from somewhere else.

like

Boy do I love to compare myself to other people and then spend a weekend spiraling in self hatred. It’s just *chef’s kiss*

likefunny

Hey guys, recently got offer from Airbus , they mentioned about onsite training and cost involved in case I plan to leave the org any time soon. Could someone please throw some light on this 😊

likefunny

How much can I expect monthly in hand salary in Infosys?Infosys

Also how much would be the yearly CTC.

Post Photo
like

Created an NYC LGBTQ fishbowl: https://joinfishbowl.com/bowl_b9luf

Hopefully this can facilitate fun in-person meetups in the city going forward!

like

LI a cringe exists beyond LI

Post Photo
funnylike

How do you change work location at EY? Is there a portal or any contact?

like

Can someone help me to understand if Adobe is flexible in terms of hybrid model, does it allow to have WFH and WFO 50% in a month irrespective of mandate days in a week. Is WFH possible at all in Adobe

like

Hi! Can someone recommend a source for learning how do simple, fun music lessons on Zoom? I teach first grade and use music for my transitions. I would also like to play songs for them with my guitar, but am concerned it won’t sound good on zoom (the guitar, not my voice, which is bad, we established that long ago)

Hey fishes,

Can anyone help me with the below questions on RTO-

1. When is optum planning to open offices fulltime and in how many phases are they planning to open
2. Do they provide cab servies
3. Do they provide breakfast/lunch/dinner inside office
4. Do they follow any dress code
5. Office timings

TIA😊

like

Feel like a snack on this sunny Monday afternoon? Make this spicy Jhaal Muri!

Post Photo
likeuplifting

Anyone want to work for us in our chicago office and make me some referral money?

We’re looking for ACD’s, seniors, and a mid-level writer. Send me a DM with your book(s) and i’ll refer you.

likeuplifting

Joining Google Strategy & Ops in June. Looking for books/videos/trainings to learn about the overall ad business and also Google’s specific ad products. Also may be worth mastering Google Presentation (vs ppt) Any suggestions?

like

Anyone in gTech willing to chat?

like

Because of this sub, every time I see a dog now, I subconsciously think the owner is going to ask me for a referral.

funnylike

Hi people,Does anyone have given visa hackerrank interview recently? May I know the kind of questions being asked and their level?

Additional Posts in Consulting

Anyone have any promoter/hook ups in Vegas? 3 single 26 y/o girls going for July fourth

like

I feel like the people on my flights to and from XNA and in XNA every week are starting to become family ...

like

Need a good recommendation for a home office chair. I work from home a lot and need a new chair. My new one isn’t cutting it for me- it’s not comfy and I have lower back pain.

like

Any strat referrals or coffee chats for a dr with 1YOE consulting? Not getting to do the work I was hired to do at the current place and seems that wont change soon.

like

This guy that I met online a few months ago lives in a different city. We have met a few times to date and definitely have a connection. He suddenly seems very distant and has not texted or called...

like

Insights into the best consulting firms for public service/ nonprofit work?

like

Hey FB fam. I’m putting together Financial success resources. If you have any books, articles or podcasts in relation to personal investments or real estate you recommend, please feel free to share 🙃

like

🐠 Vegas meet up on Jan 6th? Comment if you're down!

like

Which 🐟🐠🐡🐬🐋🐳 are you and why?

like

When you’re wondering if you need marriage counseling instead of looking forward to vacation planning 😔

like

Does it even matter in this age if we reach office at 9am when meetings don't start until 11am ?

like

Any good business/consulting books on amazon kindle that y’all have read that has helped you in your job?

like

Have you found using a standing desk increase your productivity? How else do you increase your productivity? I am so distracted all the time

like

I think I’m going to be fired tomorrow morning and I am not even sad about it.

likehelpful

If my manager is telling me that I can't charge any more hours on the client, but I have significant amount of work left, should I reach out to the partner and senior manager with this concern?

like

How do I stop having panic attacks?

like

Business Analyst Intern at tiny tech, Is it common to make 3M+ with 1.7544 YOE??

funnylike

Do you always bill 40 hours, no matter what? I've heard Deloitte does a flat 45. Curious what other firms/practices actually do.

like

One of the most progressive commercials from India-https://www.facebook.com/422020534539422/videos/1202369756504492/ #thingsdontjudge!

like

Trying to decide between an offer at Deloitte and a counter-offer at Booz. Deloitte has the name recognition and better benefits but I have a really supportive team at Booz and good work-life balance. Any insight is appreciated! I would be starting at Deloitte as a Consultant in GPS. Currently a Senior Consultant at Booz.

like

New to Fishbowl?

Download the Fishbowl app to
unlock all discussions on Fishbowl.
That was just a preview…
Sign Up to see all discussions
  • Discover what it’s like to work at companies from real professionals
  • Get candid advice from people in your field in a safe space
  • Chat and network with other professionals in your field
Sign up in seconds to unlock all discussions on Fishbowl.

Already a user?
Login here

Share

Embed this post

Copy and paste embed code on your site

Preview

Download the
Fishbowl app

See what’s happening in your industry
from the palm of your hand.

A phone with Fishbowl app

Scan your QR code to download
Fishbowl app on your mobile

Download app

Sign up for free to view this conversation on Fishbowl

By continuing you agree to Terms of Use and Privacy Policy

Already have an account? Log in

Sign up for free to continue using Fishbowl

By continuing you agree to Terms of Use(New) and Privacy Policy(New)
Messaging rates may apply

Already have an account? Log in

For account settings, visit Fishbowl on Desktop Browser or

General

Legal