I have to know if its like this at other carriers. I work at a fairly old carrier as now an Operations Specialist training UAs for our Cyber Products. The Cyber UWs are ​in a seperate department and do not have UAs assigned to them. Anytime a UA makes a mistake(could be something as small as forgot to capitalize a letter in an insureds name) the UW sends a feedback form which the UA has to them respond to. This feels extremely ridiculous and degrading.

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Continued: Another thing that has come up recently is that if the UA has put the wrong effective date on a prep( happens with the turn of the year) the UW is working on the quote, will send the quote out the door with the wrong effective date and then their manager is coming to us a month or so later asking for it to be corrected.

I'll be honest, this sounds like a really inefficient process. Especially for very easy fixes. Do you think you could recommend something to make this whole process less painful?

I unfortunately have no control of who gets to report to who. Ive pitched assigned UAs to the Operations Manager and she shut it down immediately. As far as the feedback forms, they are not required to fill them out, they do it on their own volition and want it to count against a UAs quality score.

It’s not degrading it’s called feedback. But it sounds like that feedback loop is really antiquated. Start your department on getting that feedback at least within 48 hours automated. Talk to your manager or somebody that you trust or ask around in your department to find out who can automate it.
And don’t take it personally underwriting may get affected if an error is made sometimes that means the company eats the contract if something happens. Multiply that times 100. That’s a lot of money. It’s not personal it’s feedback.

The feedback form is electronic, sorry if I didnt make that clear

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OK, thanks for reminding me. You did stated early that it was electronic now the process still needs to be looked at because the company that I worked for had something very similar. It was electronic and it was for a Frontline rep who made an error being sent from an operations representative. The HR department got involved because this was considered negative feedback and it was only for operations being sent to front line. No other area had it so it was considered not a consistent process and done away with. But you had all kinds of Frontline employees making errors and not being held accountable for them.
The process worked and was timely, but it was deemed on fair, if you make an error, it’s an error. Again it’s called feedback. The process wasn’t perfect, but it did work right up until HR got involved.

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