I’m a new CSM (9 months) and I work at a company that doesn’t invest much in its CSM team. I’ve been struggling because as time goes on I feel more and more like a token hire. We have no play book/structure, no CSM tool and I’m current organizing all 95 of my clients on spreadsheets while also handling presales trials with a salary under 50k.

Long story short: I’m searching for mentorship or to be pointed in the direction of a good course so I can help the clients I do have while I’m here

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Hey Raijann- Ive been there Im so sorry. That is such a hard space to be in (hence me leaving my current job). Have you looked into using a project management tools like Asana or Click Up? I built my whole companies playbook on Click Up over the last year. There is no way we could have managed the day to day OPS without it.

As basic as it seems a simple excel spreadsheet. Start small then work your way through the biggest problems.

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