Been in an all encompassing customer service role in a non-profit for 5+ years and wanted to knows how and if it’s possible to switch to a customer success role? Is that a stretch or are all the skills transferable?

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It is possible, if you are able to articulate your work under a customer success lenses. I would love to understand more about you current role. For example what type of clients do you service (enterprise / mid market?), what is your valued book of business? Do you work with the same clients where you have an opportunity to build relationships? Or have you been able to upsell products or additional services ? I’m you customer interactions do you educate the client on the product? Also, are you measured against KPI , if so what type of metrics do you follow? Just a few thing to consider.

I would highly recommend reading “the challenger sale” and “ customer success “ by Nick Mehta to learn more about the customer success framework and how you can tailor your experience to reflect your transferable skills. Feel free to ask me any other questions. Good luck !!

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Hey there! As a customer service manager for the last 3 years- yes. I also worked directly with a customer success manager for our 3pl and watching her work, I know your skills will add to the role. Its just a more personal approach to customer service. If you dont feel comfortable, look into a few of the free project management courses out there to reinforce your organization skills. <3

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For those who have obtained the CFF certification:
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Pwc AC Hi all,

Two weeks back I was asked to share my documents for an entry level role in PwC AC. However, post document submission I have not received any further communication from anyone in the company. I am really confused and don't know who to contact. Can anyone suggest a solution.

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Still, I was wondering
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I was working for ad agency here in Minneapolis and they reached out to me on LinkedIn without a job description saying that they wanted a seasoned digital project manager which I am. I accepted the offer and started working for this agency and now 6 months in they are asking me also do Wireframes and Content planning together with a project manager role as their team is super small and they do not have dedicated ux/ui and seo members in place.I said that is not my part of the job and parted.

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I have an offer from
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My spouse having 12 years of exp currently holds two opportunities abroad at the moment. We are a family of three (husband, wife and a 1 yo)

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Hi all,
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I'm an experienced Generalist/HRBP for an extremely high volume/large org. I have a masters in HROD and SHRM-CP. My role is getting to be more and more transactional by the day, all my strategic projects get pushed to the side by the endless daily fires that are, inevitably, tracking down employees and data entry. I'm actively looking for a new role (preferably Sr generalist etc), but can't seem to stand out among the crowd. Any tips? Louisville, KY.

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So with ad student about to graduate soon, me being one of them, how are agencies hiring or will agencies be hiring during this pandemic because most of us had our hopes set on getting a job and moving. So which agencies are hiring now despite the pandemic.

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Hi Fishes from Target India,
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Additional Posts in Success in Black

Hey everyone, I’m quite new to this platform and would love to meet some professionals from different trades/ stages! I’m an interior architectural designer by trade, currently partaking my Part 2 RIBA Qualification in the UK. For anyone interested in design, I’m the cofounder of the 1:100 Architecture Podcast, 7 women of colour and seekers of change in the real of architecture and design.

Feel free to say ‘hi’ below and comment with your name and what you do!

See ya soon x

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Post Photo
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Selling 2 Sunday Tickets for Essence Fest!

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Are there any restaurant/hotel people here?

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