I'm considering applying for an EL position with @Charles Schwab while finishing degree and curious if someone can provide information regarding position specifics for Financial Services Rep and Retirement Serv Spec. While there are some similarities, one appears to be more call center oriented than the other, Also intersted in growing beyond the EL position and hoping someone can offer claification on roles as well as advice on which one might be more goal/growth oriented. Thanks in advance!

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Call center is rough. There’s a lot of dissatisfaction across the board so whether you hear it from outside or within the company it’s going to be difficult. Specifically I definitely mean that from a retirement services side for sure; they are struggling at this time so you would be coming into that situation. If you’re able to do a part time that might be nice for you to try it out; being full time in entry level usually means they will have more expectations of you to go above and beyond. I’m not sure how I would have felt trying to finish my degree while working here but I feel like I would have felt overwhelmed.

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Thank you, I appreciate this honest review and feedback.

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I agree with the other Schwabbie.

Honestly, I think it has its benefits, to add to what they were saying- getting licensing alone is solid, and the call center environment (while awful in most ways) does give you a lot of exposure to various topics, and I think a lot of personal experience with finance.

I don’t regret it- I started about a year and a half ago at TD and switched to the Schwab side last fall- there’s a lot that’s dissatisfying about it, but I think it’s a great starting off point.

IMO- a bad day at Schwab is still better than most other starting positions in the industry.

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I’ve worked at several call centers, and honestly this is leaps and bounds better than the others- I totally understand your reservations about that environment.

Some people get their licensing and then immediately are offered higher paying equivalent positions at other firms (Fidelity etc), but personally I love this schedule and will stay as long as humanly possible.

The only department that has this schedule afaik is Core (general brokerage customer service)- which is most likely going to be through the financial services rep role- and it’s fairly easy to ask to work weekends, most people don’t want it but don’t really prioritize the whole “I work 100 less days in a year” of it all.

That said, Schwab has made some goofy decisions the past two years (plus, depending on who you ask) so a lot of people are unhappy- I still don’t think it’s as toxic and awful as most other jobs can be in this market. It’s manageable, I guess- but I can understand why long time employees are at a breaking point.

Hope this helps!

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Apologies, one additional follow-up question; so am I correct to assume that both of these positions are call-center oriented? In reading over the summaries for the positions in Indianapolis, it seems that one focus is more on inbound calls maybe, while the other seems to be more of inbound/outbound? I ask because I have spent a number of years in the call center, but I have also utilized a lot of time to grow and move outside of that realm, actually into a leadership position. I’m in my early 40s, so I’m trying to determine if this would be a Positive step, or if it would be more of a lateral move into a position I might not be fully wanting.

Thank you again for your insight though, I sincerely appreciate your time.

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Indianapolis is a big call center for the company but of course they have other functions as well. It depends on what the financial services rep says… those are always vague usually on purpose. Retirement Services I can imagine has a heavy need for inbound call help because they are struggling. That’s from my recent experience even this week. I do believe at this point the firm is looking for a lot of client facing help, that is the current prioritization after our merger

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Thank you again, this is great feedback and I appreciate your insight.

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