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Didn’t watch this video, but if it talks about “not smiling” as the #1 reason, I would (somewhat) agree with that. We usually assess whether someone can be sent to a client meeting to represent us. This person must have a pleasant personality.
If I happen give a case/PEI to somebody a few days before the interview, I can usually tell whether they will get the offer or not. This Columbia MBA who was working as an L2 consultant had everything in order but he lacked the smile. Luckily he was a guy and I could tell him without being sexist. He put a “smile :)” sign in front of him to remind himself of that during the interview. He got the offer and now is an EM at McKinsey.