Something strange is happening with one of my best clients. For 4 years, they've been amazing to work with - always quick to respond, we had regular meetings, and an overall great relationship. But suddenly they won't talk to me at all, and I have no idea why.. I've tried calling and emailing for a couple of weeks, but they aren't responding. If they weren't out of state, I'd drop by in person. How do you handle a situation like this?

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It sounds like there is something happening on their side that has an impact on the agency side - such as budget cuts or brand planning (tis the season). If you haven’t already, I’d bring this up to your manager and higher ups to voice concerns and they will probably have more insight into what is going on or be able to address it client side.

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