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I'd probably have our social team make one post acknowledging it, lock comments, and move on. It's going to be rough for a few days, but most of these people don't have enough of an attention span to keep the harassment up for much longer. Side note, but where do these people get off doing this crap? If a restaurant is outside of my price range, I don't go on an online crusade trying to ruin it, I just don't dine there.
Report their dumb little account for libel. See how they like it when their income stream is affected.
Oh gosh, that is terrible to hear. I am sorry that you are having to deal with that. People don't realize how one Tik Tok going viral can literally ruin a small business.
I’d say I’m sorry you feel that way. If they want a comment I’d give them an email to send an email to that’s about it. I’m not the press for the restaurant lol.
DO NOT read anything online about the place where you work. You want to be completely in the dark when those vultures show up looking for discounts or content. You can then stand firmly in the real world as you are dismayed by grown adults shaping their entire perception of a place based on what a total stranger wrote online. 20 years working in restaurants and I still have a hard time knowing what "Professional" critics are talking about in reviews, let alone this sub species of foodies who have made it their life's work online. Patronage does not make anyone an expert. Until you get used to tiny splatter burns all over your arms from fry station, schlepping hundreds of pounds of frozen dough or trays of marrow bones from the basement, or fallen down the stairs carrying 50lbs of raw chicken because the elevator is "only for the kegs", I couldn't care less what you think. Anyone who has cooked for a living and has any sense of decency, doesn't leave public critiques of someone's work. You can have an off night, it happens. Only now there are malicious busybodies compiling photographic evidence and calling local news stations,because why not? Someone should be terminated, and publicly shamed. Not because someone got sick. Because someone didn't enjoy their lunch as much as they expected to. What they have come to expect is a mystery, and what might upset them cannot be forseen. Their fury is quick, indiscriminate, and often miss guided. If you have never worked in a kitchen and you critique restaurants online, you have no soul.