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I prefer none LOL but phone followed by email
You’re just like me 😂
I prefer Emails, I put everything they need to know in it then they can respond via email or call.
With calling you got the 5 min customer service recording etc. then it rings through to them and they don’t answer so you have to leave voicemail then they call back outside of work hours cuz they’re west coast time and you’re East coast time so you play phone tag unless you schedule a time for them to call back etc.
I prefer emails for this reason as well. Recently being pushed to make more phone calls and it just feels like a waste of usable time
I prefer emails, but I always ask their preference during our initial call