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Sorry. You must be new. That time you spend is billable. Admin time isn’t. Outsourcing admin is the closest thing lawyers get to arbitrage.
We tilt at windmills enough in this business, but feel free to fight the power. I’m more Sancho on this one.
I agree it’s a horrible idea. My firm is working to push out all the secretaries with 15+ years of experience. I get that it increases billables, but it also decreases my availability to help on more matters