Which consultants advised companies such as Uber and Lyft to not even provide an option or number to contact support by phone? I can’t seem to get the point across for what I’m looking for via email for the life of me.

likefunny
Posting as :
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You are currently posting as works at

That’s a feature not a bug 😂

likefunny

Yeah if you owned Uber and Lyft would you put a customer call center ? That cost is just 🔥

like

You guys speak truth. The sad part is I’d probably have recommended this strategy if it was my engagement.

The ineptness is killing me. I’m trying to get proof I submitted a report of a lost item and they weren’t able to recover it for insurance purposes. Lyft is telling me I have to get a warrant or subpoena and file that through their law enforcement services division 😳

Maybe ask the insurance adjuster to contact them?

They need chat bots in order to transform their customer experience. Hey I’m actually selling a chat bot service offering through my operating portfolio...

Oh my gosh that was so annoying. They use to allow you to email but it’s gone.

only uber diamond can call

Honestly, contact their PR team or media spokesperson and beg with kindness for assistance getting connected with someone who can help. Works a lot of the time... PR is used to receiving a lot of weird requests.

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