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I'm looking for work as a Credit Controller. Preferably remote or hybrid with a lot of flexibility. I've been working remotely for the last 1.5 years and would like to continue that. I have 8.5 years of experience as a Credit Controller in B2B set up. I'm based in England but happy to work in any country :) JPMorgan Chase Citi Wells Fargo Deloitte Accenture Amazon Tata Consultancy Infosys Morgan Stanley
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As others have said fid CRA is just a basic customer service phone role, but it’s also the quickest and best way to become familiar with fidelities client base/platform/ and service model while also providing a solid path into wealth management positions down the road.
Fid CRA is just general service like resetting passwords, guiding client online ect...definitely a grind but gets you in the door.
Use the star method
Maybe things have changed at B of A since Levine left and Smayda took over running the financial centers, but when Levine was in charge, he was in a financial center and approached by an employee about a long wait to make a withdrawal. His response was “I don’t care. The teller line is a money loser, they can wait an hour for all I care. The next day the branch manager found out she had lost FTE for 1 teller. 3 years ago they had 4 full time tellers for the lobby and 2 part time. They had 2 full time on drive thru and 1 part time. As of 2 months ago, they 2 full time tellers and 1 part time total.
All that to say they run skeleton staff. Clients walk in with a service issue and are to the next appointment is not available for 2 days.