Wow, so this guy just yelled at me on the phone. He asked me to remove his card and I told him "No problem, sir." Next, he's screaming about how my generation says that all the time and how it's disrespectful. What's up with that? I mean, is "not a problem" suddenly offensive or something? I thought it was just a casual way of saying "Sure, no worries." What would you say differently?

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I don’t think it had anything to do with you. Lol he was having a bad day. You could’ve said anything and he would’ve been upset. He just needed someone to lash out at.

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I personally find it kind of obnoxious when I say "thank you" and someone responds with "no problem." I know that's very common now, but it's just weird. No one said anything was a problem! I was just being polite and expressing gratitude. I don't know how that became a common thing to say, but that's one my pet peeves.

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This guy sounds strange, to put it mildly. Your response on the phone to him was perfectly fine. Please don’t let it ruin your day!

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I know I’ve been in situations where I’ve said "No problem" to be friendly and laid-back, but some people are very particular about how things are phrased. Now when I'm dealing with someone who’s upset, I like to go with something that feels a little more formal to balance out the situation, like "I’ll be happy to assist with that."

I had costumer who want me to help them. I just try calm as possible with them. I try deescalate everything with costumer. I calmly tell them I can't help them because I don't have key. I can go get somebody that can. They raise tone with me it would not help.

Many times when people are being disrespectful, it is a problem they are having that has nothing to do with you. It is not that you did or said anything wrong. "No problem" is an appropriate, casual response.

I am sorry to hear that. I hace definitely been yelled at on the phone and I know it sno fun. It always makes me chuckle though because people really will just talk to you sideways and I always wonder if they would have the gall to do that to my face.

How did he know what you generation was from a phone call? Did you greet him with your name and DOB? No problem is perfectly acceptable.

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