A client wants access to our internal scripts and automations so they can self-serve next time. My gut says no, that’s our intellectual property and our value prop. But management is seriously considering it to keep the client happy. I get wanting repeat business, but this feels like giving away the secret sauce. Would you draw the line, or share it to maintain goodwill?

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Was this script created for this client in mind or was this before the client, if before, sell it. If not then nothing wrong with keeping client happy and creating a long term relationship

Unless the contract specifically states that the scripts, etc, are turned over to the client, they are to be kept internally.

If they were developed internally and then deployed for this client, then yes there a case for keeping it secret.

If they were developed on client systems as part of the project, then client gets to keep it.

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