A customer called in furious that their credit card wasn’t working, convinced it was our fault. After checking, I let them know it had expired—and we’d mailed the new one two months ago. They went quiet, checked their mail during the call, and sure enough, found it still sealed in the envelope. I activated it for them, and their tone shifted real quick.
Ever had someone completely switch up once they realized it was on them?

like
Posting as :
works at
You are currently posting as works at

Oh yeaah.. so many times. It's surprising how quickly someone's tone can shift once they realize the mistake isn’t on you. I had a call like that where a customer was upset about a charge, but after checking, it turned out their kid had made the purchase. The moment they figured it out, their whole attitude changed.

like

Yeah, happened to me way too many times. it’s always funny when they realize it’s not on us after all!

I once had a customer yelling at me because their order hadn't arrived yet. They were convinced it was a shipping issue on our end. After checking the tracking, I discovered the package had actually been delivered but they put their previous house's address. I calmly explained, and there was this long pause on the other end. It was a complete 180! Always feels a bit funny when the tables turn!

like

Exactly, it’s crazy how quick the mood changes when they find out it’s their mistake!

It amazes me not just how frequently this happens, but that the customers are either too embarrassed or prideful to apologize after. Yes, you can hear it in their tone, but a little "Sorry about that, that one was on me" or something would go a long way.

like

Lol yep, you can always hear it in their voice when they realize. It's crazy going from being berated to hearing "thank you". Kind of funny, kind of frustrating, but I guess they're still better than the people that stay rude throughout.

Honestly, most of the time they still blame us. 🙄😅

Related Posts

How can we redeem American Airlines miles on Qatar?

like

Diamond medallion on Delta. They lost my bags on the outbound (3 with my wife who is Plat) and inbound flights (1) on a trip to Europe. How many points should I expect? Any advice to deal with this?

Does anybody know of any fast track promotions or instant status with IHG hotel program for PwC or in general?

Traveling next week. What hotel has the best promotion now?

like

Having to call Marriott to apply a suite night award to an SPG hotel on a reservation you made before the merger and combining accounts proves to you how much is still SO WRONG with this merger.

Hi 🐟fam, looking to take a week vaca w/the family in mid-Oct...recs for best family friendly (aka fun for kids) Marriott in warmer weather locs (in or out of US) Kids are 5 & 7, travelling from MN.

Going solo to Denver next weekend for a couple of days. Planning to stay downtown, any hotel recommendations? Also any suggestions for things to do? I am not much into hiking but planning to do a hiking trip. I saw a bunch on hiking experiences on Airbnb, so will most likely do one of those, but would appreciate any suggestions. Thanks!

like

Any consulting firm out there with less than 25% travel?

like

I have a valid coe and visa of Japan how to search jobs in Japan from India

like

Does anyone here have experience with non-GTS C20 closed work permit visa process from the US? How long did it take to process?

like

Anyone have United GPUs to offload? Looking to purchase two.

My firm has applied for my L1A visa. If that gets denied, my plan is to travel to Canada and re enter US immediately on B1/B2 visa (already have valid B1/B2 stamp) so that I'll get time to figure out things here in the US (sell my stuff, handle my bank accts etc). Is it possible for me to reenter US on tourist visa?

like

How high you think BTC & ETH would go this year? + What are your top alt coin picks?

Has anyone ever tried to use their PIV card to book the GSA rate for a personal hotel stay

Late twenties M here. I like to travel, go on hikes and am pretty easy going. Any f wants to chat and see how it goes?

like

Has travel started in Accenture S&C customer sales and service strategy. How many days of travel can one expect

like
like

Any AmEx Marketing connections here? Saw some recent postings with their marketing team that I’m interested in but would love any intel working in-house there.

like

Does PwC start internal transfer applications and L1 visa processing easily?

like

Has anybody used EF - Ultimate Break to travel? I am planning on going to Costa Rica and wondering if it is a great way to travel as a solo female traveler. Any tips would help :)

likehelpful

More Posts

Share your company name in comments if you are a business analyst in banking domain

like
like

did we ever agree on a secret code here for “thumbs down”? like, using the “smart” reaction or something?

smartlike

Hi everyone,
I am looking out for a job in Forensic/Fraud/Whistleblowing Investigations. I have 7 years of experience in this field. Reference would be appreciated.

I am not aware of any such openings.
Please revert if your company has such opportunities.

Thanks

like

Can anyone please refer me for Senior Informatica/IICS/Datastage developer , open to Pune/Bangalore/Chennai/Hyderabad location.

Total experience -7.8 years
Relevant - 6 years
Notice period - Serving (45 Days Remaining)

like

Can someone help me understand (or point to a detailed resource) that highlights differences between IBM Infosphere, IGC, Information Server and Business Glossary?

like

I just got a new job, but it's not what I expected. I was expecting a career opportunity and a chance to learn and grow in my field, but instead I'm stuck doing the same thing as before, just from home.

like

For those of you with government contracts, Whats your thought on political giving in this cycle given the heightened scrutiny?

like

Can anyone help me i am have a different situation here i left the job based on a phone conversation with tech Mahindra since they are asking for an immediate joiner. Now after submission of all documents they are not giving proper response .. every time they call me and ask me some documents is missing and some time BG status not received.. i don't what to do ..no job now and even no offer from them.

I’m sure you don’t get many of us industry peasants here but I’m looking for advice.. I’m 24yo in ERM, doing a M. Statistics, CFA L2 in June, what should I move into if I want to get to MBB in 5y?

like

My joining date is coming closer, however education background checks are still processing ( international degrees) . My onboarding coordinator told me that I can still join even if education check is still in progress, provided there wont be any flags. I don’t see any issue with my degrees and have done same with my past companies.
Anyone experienced this ? Any problem joining while check is processing ?

like

Hi what questions do they ask for data analyst role? I have a test for the role with two questions. Thanks

like

How is mphasis jpmc client

like

What are some publications, books, podcasts, online classes etc that can help me prepare for my first year in consulting? Have 5 years of experience in finance and making the jump to consulting.

like

JPM money laundering? I think you have us mixed up w CS or HSBC? Our kyc is no joke

like
like

Hi all, Any openings in pharma/ life sciences consulting/product based company? B.Pharm grad + MBA (new IIM) with 2.5 years of prior work ex in pharma R&D (Drug safety/pharmacovigilance). Working as an SAP consultant in Deloitte since Aug-2020.

like

Hello fishess, to join in wipro passport is mandatory like they mentioned in onboarding as my previous organisation(payroll company) it is not mandatory so i dont have a passport and my joining date is april 28th

any suggestions what to do

like

Can anyone of the fishes working in Uber Amazon Microsoft Apple Facebook (Meta) Google Netflix Mercedes-Benz Research & Development India OnePlus India R&D Sony Corporation Adobe EY Boston Consulting Group Deloitte McKinsey & Company help me with referal?
I am actively looking for a change.

I have Around 8 years of experience in Sales & Product Operations and Program Management.
Skills: Program Management, Product Operations, Salesforce, customer success.

like

Additional Posts in Crazy Customer Stories

I had customers tell me how amazing the salads I make for them. It’s great that I can make salads that good!

like

Hi how much does a florist get paid per hour? Thanks

"Evaluation In Progress" what is this mean in TCS. Got mail to upload the documents and current status "Evaluation In Progress". Other side I see Intervew Process as " Prepare Better Learn more about the..." see the screen shot.

Finally what all this mean ?

Post Photo
likeuplifting

getting asked for discounts constantly when they know its a hard " no " but keeps asking is crazy to me

like

New to Fishbowl?

Download the Fishbowl app to
unlock all discussions on Fishbowl.
That was just a preview…
Sign Up to see all discussions
  • Discover what it’s like to work at companies from real professionals
  • Get candid advice from people in your field in a safe space
  • Chat and network with other professionals in your field
Sign up in seconds to unlock all discussions on Fishbowl.

Already a user?
Login here

Share

Embed this post

Copy and paste embed code on your site

Preview

Download the
Fishbowl app

See what’s happening in your industry
from the palm of your hand.

A phone with Fishbowl app

Scan your QR code to download
Fishbowl app on your mobile

Download app

Sign up for free to view this conversation on Fishbowl

By continuing you agree to Terms of Use and Privacy Policy

Already have an account? Log in

Sign up for free to continue using Fishbowl

By continuing you agree to Terms of Use(New) and Privacy Policy(New)
Messaging rates may apply

Already have an account? Log in

For account settings, visit Fishbowl on Desktop Browser or

General

Legal