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Illustrations currently in use doesn’t mean illustrations should always be part of a new brand system. Sounds like you guys have communication problems and the agency should explain why they don’t think illustrations are needed for “the new direction”, and you guys should re-align on what’s expected…
This is way too specific of a question to ask on fishbowl where we don’t have the full context of the project. Again seems like you guys have communication problem. If this agency is one you really trust, let them explain and provide a solution.