Any account management/client services folks that have made the shift to customer success roles? I’d love to know pros/cons.

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I’ve worked in advertising, then moved into an account management role (not director level) at a SaaS startup that was more customer success focused. Although it gave me opportunity to get involved in building tech in-house which was an interest of mine, if the technology is buggy you might find yourself or your team being the go to for technical support as their contact and SME, even if there is a tech support team.

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