Any suggestions on getting away from phone customer service? I’ve been with my employer for 18 , different departments but always on phones . It’s time for change . I don’t want to do phone jobs anymore but I feel stuck . Any feedback is appreciated.

like
Posting as :
works at
You are currently posting as works at

Find people in your company that you trust and that are doing a job that you would be interested in and shadow them for a few hours in a month. Talk to your manager about what you want to do. Start looking at roles in the company and see what interests you.Then start developing yourself.

like

Thank you these are really great suggestions. I appreciate it !

like

Have you thought about working on a front desk. That would use the people skills you have developed

like

Then what I would look for here is your back office. Most companies, whether insurance or banking have an area that processes manual types of requests, when these situations fall out of a process, they still have to get done. Sometimes the area is called fulfillment.
Everyone wants to get off the phones so getting into these areas is highly competitive!

18 years **

Do you have any education? Are you looking to get any education even if that means a certificate instead of a degree? What have you done at work in your 18 years to prepare yourself for the next role?

I have a high school diploma, some college no degree . I am willing to get a certificate. I just don’t even know where to start

Thank you soo much ! I appreciate the advice ! It’s very true I’ve learned a whole lot in these years .

Related Posts

like

For those in Bangalore looking for accomodation, I have a vacancy in a full furnished 2bhk apartment with all amenities.
Area : JP Nagar

Place is 3min walk from metro station.

DM for more details.

likefunny

I have been a PM at my company for 2 years now, with a years prior experience as associate PM. I got promoted before my certification, but was told if I did not get a PMP or ACP I would get my promotion taken away.
Received the ACP and have not seen a raise. Now we have a girl that is getting a 15k raise and going straight from Project coordinator to PM (with one year experience) and no certification. She will now be 5k less than me. If she gets CaPM she gets a 5k raise. Wong to feel slighted?

like
like

If job posting pay was $36.66 hourly (no range) what would be an acceptable offer and counter offer?

like

How hands-on are you in scrum meetings?

like

Hey Guys,Can anyone who is a Data Engineer and working with Big Tech Companies share some light on how you guys are preparing for interviews?How are you learning so fast/so much?Can you please share some plan or guide me on what resources you are following?There are too many things. And in my current organization I am not able to learn those.I want to learn fast and more.I see profiles on LinkedIn that are filled with big data techstack.Please guide. Adobe Amazon Walmart Expedia, Inc. American E

like

Anyone take this mandatory tax E&P training? Dying

like

White & Case Thoughts on Corporate/M&A at White & Case and Akin Gump in NY? Hours, culture, anything else. Thanks!

like

Starting a new job at Applied Materials on Monday as a Manufacturing Engineer III. I’ve been out of college for 5 years and all of my work experience till now has been in R&D for start ups and small businesses . So not only is this a new experience for me going into such a large company but also a industry (semiconductors). Does anybody has tips or advices on what I should expect as a new hire and how I can set myself up for success? Thanks!

like

I'm currently interviewing for Director of Digital Marketing and Demand Gen roles. I have all the competencies required and can demonstrate all the skills through examples from my experience.

The issue I keep getting stuck at is my lack of people management experience. I have some people management from early roles, led project teams, agencies, and currently mentor people in the company. However the feedback is always lack of people mgmt exp.

Any tips on getting how to flip the narrative?

like

I once read a book called the Psychology of Everyday Things and fell in love with the concept of engineering design from a person-centered perspective.

Is this a part of what I/O psychologists do?

like

Hello,
Can any one tell me about work life balance in Pepsico. Actually it is my first switch after 9 long years in Deloitte and due to my less package i was seeking for an good offer outside Deloitte. I got offer from Pepsico for level 8 position. Please suggest

like

Any insights or tips for CMAAS senior associate interviews?

like

I recently passed the CFE and was looking into the CAMS next. Any suggestions on how to best prepare for the CAMS? I’ve been mostly reviewing the index cards that come with the prep material.

like
like

i got offer from tcs of 20 LPA .
can anyone suggest how much monthly take home salary is given by tcs

like

Hello wanted to move from enabling areas to consulting for SAP FICO any leads please let me know

like
like

Anyone leave Deloitte for Booz Allen? Thoughts or experiences? Utilization and compliance are absolutely doing my head in.

like

Additional Posts in Insurance

Has anyone worked for Sentry Insurance? I’m being recruiting and I’m curious about their culture & compensation.

like

Anyone from Nationwide? I’d like to hear feedback from current and old employees about the work environment, salary (G3), development, diversity etc. I completed an interview for Claims Manager position.

like

How does one tell their boss (owner of the company) that you are burnt out? The sheer volume of work is exhausting and I haven’t taken a true vacation as we are a small company so if something urgent comes to my email I feel like I must respond. I was given an additional title and more responsibilities last year as well but only a 3% raise for it.

like

In today’s market, for NYC, what salary ranges are paid for Underwriters at AVP and/or VP level? 10 years reinsurance experience with 4 years in actual underwriting. Multiple designations.

like

Anyone work for CSAA or any other AAA company? What do you do and how do you like it?

like

I work as a worker’s compensation adjuster and I cannot seem to get the hand of loss of time. Been in the same role for a year. Any piece of advise? I have made several improvements but it feels like I’m dragging it out. Last question is how do you manage claims that you have not handle for months and you’re too scared to do anything.

like

Has anyone successfully switched from a claims management role to the risk side as a risk manager/consultant?

like

USI Producer Job, how is it? Currently an Account Manager and looking at this opportunity. Also, really any advice from service to a sales transition is much appreciated!

like

I’ve been offered a reporting consultant job for less than 60k and I bring 9+ years of experience to the role. They should be offering more. I don’t want to settle but I don’t want to miss an opportunity to move. Reporting consultants should start at $65k per recruiting sites. Any advice? How can I get HR/recruiters to offer more? TIA

like

I need an opinion, which field is better in terms of compensation and work/ life balance , a sales producer or adjuster ??

like

Hi!! If anyone here works for Axis, how do your titles work? I’m used to trainee (0-2 YOE), underwriter (2-4), senior underwriter (4+), then avp/executive underwriter.

like

Which companies are hiring adjusters that pay 70k plus base salary and allow remote work? Or anything similar that would be a good fit for an experienced adjuster?

like

Anyone work at ProAssurance/MedMarc? Have potential to move for 25% higher salary and fully remote work, but wondering if there’s advancement opportunity and how the culture is. Thanks!

like

Does anyone here work at Cover Whale Insurance? They are a wholesale company and I’m wondering what the culture is like since it is a fairly new but quickly growing company.

like
like

Can anyone anyone help with a salary range for a senior E&S UW. 5 years of experience. Interviewing but don’t want to sell short for my salary expectations.

like

Anyone on here handle Excess Claims. I’m interested to see what the salary is , I handle any claim over a million dollars and monitor those that are less than a million and I know I am being underpaid

like

What should a commercial claims account manager be making as a salary ? Handles asbestos claims only. Works for a TPA handling claims for 4 carriers. Law degree with many years trial experience as in house ID but for personal lines. This is first job handling commercial claims

like

I’m currently a compliance specialist, I work primarily with Secretary of State in all 50 states and I manage filing and formations of new companies, filing and tracking annual reports, filing amendments, withdrawals, and dissolutions. Are there any companies hiring for this type of work?

like

I have been talking to a recruiter for a little over a month about a position. I let her know out the gate that I really wasn’t looking to change jobs, but she just kept wanting to continuing the conversation. I didn’t have 2 interviews with the hiring coming and they know that I am not really looking to make a switch. They are now working on an offer letter and I know they’re going to offer me more money. I’m having my annual review this week. Any advice on how to handle a) job offer b) review?

like

New to Fishbowl?

Download the Fishbowl app to
unlock all discussions on Fishbowl.
That was just a preview…
Sign Up to see all discussions
  • Discover what it’s like to work at companies from real professionals
  • Get candid advice from people in your field in a safe space
  • Chat and network with other professionals in your field
Sign up in seconds to unlock all discussions on Fishbowl.

Already a user?
Login here

Share

Embed this post

Copy and paste embed code on your site

Preview

Download the
Fishbowl app

See what’s happening in your industry
from the palm of your hand.

A phone with Fishbowl app

Scan your QR code to download
Fishbowl app on your mobile

Download app

Sign up for free to view this conversation on Fishbowl

By continuing you agree to Terms of Use and Privacy Policy

Already have an account? Log in

Sign up for free to continue using Fishbowl

By continuing you agree to Terms of Use(New) and Privacy Policy(New)
Messaging rates may apply

Already have an account? Log in

For account settings, visit Fishbowl on Desktop Browser or

General

Legal