Anyone have suggestions for how to ask for a comped night? I used points to book a 5 night stay through Marriott in London. The AC is broken (continues to blast heat) and when I called the front desk he said I wasn’t the first to complain and he’ll ‘try to get maintenance to come tomorrow’ and his suggestion is to just ‘open a window’. I’m on the first floor so definitely not opening a window. At this point it’s so hot I can’t sleep and want to figure out a way to get my points back.

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Switch rooms and ask for two nights free. Sounds like you need to be a bit more forceful.

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Got all 5 nights of points back and got moved to a better property :)

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Are you able to change rooms?

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The night front desk staff didn’t seem to think that was an option, but I can check with the day manager in the morning

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DM me or send a mail to
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