Client calls/texts my cell all of the time. During the work day it's annoying but whatever. Now she has texted me as early as 6am and as late as 10pm for stupid shit and expecting immediate responses.

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Dont even make excuses for why you didn't answer. Just get back to her with an answer during working hours. It doesnt matter if she doesnt "get it" it matters that you control the dynamic

likesmart

I would get someone at a higher level, say Vice President, to have a conversation about setting boundaries.

likefunny

You have to enforce some borders.

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Tell them you’ve been moved into a French contract. Illegal to respond after something like 7pm.

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Ha, touché SS1. To clarify, I have not responded to her for many of the out of work texts and told her after the fact that I was sleeping, am usually busy with my kids in the evening, etc to set some sort of boundary. I might also add that she is not your typical client and she finds a way to manipulate situations, hold things over our heads, she will go to my boss if I don’t answer (although he knows she is crazy as well), etc. I’m not dealing with a rational person here where direct and typical boundary-setting practices would normally work.

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Op, I get that, but setting the boundary allows you to enforce the boundary. Talk to your boss about it and, if as you say, they realize the truth of the situation, you’ll have some cover. Plus you’ll be training her to be a better client. We train clients in how to treat us, and you can correct bad habits

likehelpful

Yeah, we've had clients like this before, I think the issue keeps getting escalated up the chain on both sides until someone can make your client slow her roll a bit. Unless it's a small company that the client owns, there are several people up the food chain from her, right?

Pulling for you....it's bad enough we pull overtime and weekends, but if you're interrupting my sleep or personal time it better be for a national front page news type emergency.

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Switch to Slack and then set it to DND

likeuplifting

She can wait. You don’t need to answer immediately. Nobody will die if she gets an answer when most human beings are at work. Ughh hate clients like that.

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@Founder - good points and definitely agree overall. Here’s to hoping that even some of the worst leopards can change their spots!

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No gun to my head and I don’t always respond outside business hours...just venting here. Isn’t that part of what this bowl is for?

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Some clients just like to get shit off their plates no matter what time. If it's not urgent, do not reply and make your boss aware

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is someone holding a gun to your head. Just wait til 9.

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Sounds like my old Samsung client. 🦇 💩 😜

Just ignore, unless it’s a true emergency

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