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Do yourself a favor and pass on this opportunity. CSG is a nightmare. It is so poorly managed it is laughable, otherwise you’ll cry.
Subject Expert
1. Varies, but generally the more skilled you are, the more unreasonable the expectations, including ghosting hours to cover the shortcomings of others. YMMV.
2. Not only do you not have to do this, you are actively discouraged from doing so and will be criticized sharply if you do. Util is only 78% based on 40 hrs/week, though holidays and PTO are not excluded from the denominator.
3. There are more than enough sales, solution engineers, and CSM's to do this - most you'll be asked to do is toe the party line on whatever it is they're pitching, which is generally the newest acquisition, because they're getting double spiffed for it (one reason to pay attention to allhands calls, where they test their sales pitches before they roll them out publicly at Dreamforce/etc).
Thank you! Very helpful!!