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There’s only so much you can automate without a review function. I think leadership and every other company is evaluating to what extent can we use AI, who and what processes can or cannot be replaced by it, and what’s left.
We’ll basically end up with review, monitoring, sign off and client delivery processes to humans. I like to use the Jetsons as an example. Basically they go to a 3 day work week and George Jetson’s job is to watch a monitor all day. That’s what we will become. The check.
With that being said, we’re still a few years of getting rid of the prep function and still need people in tandem with AI.
Copilot has been helpful. But because of the customer data, even that’s limited. So we basically use AI for task, research, formulas/scripts… nothing impactful.