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If a client is running late, we try to work them in as soon as possible. However, if the clinic is already very busy, we may have to reschedule the appointment. We apologize for any inconvenience this may cause and we will do our best to work with the client to find a time that works for both of us.
At our clinic, we have a policy for late clients. If a client arrives more than 15 minutes after their appointment time, they will be rescheduled for a new appointment. This allows us to serve our other clients on time and ensure that everyone has an opportunity to be seen.
If a client is more than 10 minutes late for an appointment, they may be rescheduled. If a client is more than 20 minutes late for an appointment, they may be asked to leave.
If a client arrives late for their appointment, our policy is to ask them to reschedule. This allows us to ensure that all of our other clients have enough time to be seen. We understand that emergencies can happen, and we will always do our best to work with clients who are running late.
We are somewhat flexible about it. If it's a quiet day, we try to fit them in anyway. If it's busy and they are more than 10 minutes late, they are asked to reschedule. If it happens frequently, we no longer see them.