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When I found a bed bug in my room many years ago they took all my stuff to get treated, comped the room for the week, and gave me 30k Starwood points, which is like 100k marriott points
I had a similar experience from a Marriott Residence Inn once. They did everything they could to make me happy. Comps, Points, Offered to clean my stuff, etc. It was 10+ years ago so I don't remember the specific comps/points.
Marriott has nosedived this past couple years, particularly the Renaissance properties. I’ve gone all in on Hilton and I will also be exploring Hyatt as well.
Forreal, please share which Marriott location this is so we can all steer clear.
Renaissance Baltimore Harborplace Hotel
Gotta burn everything now..
I’d take a roach on my pillow every night for 30K Marriott points of compensation per night
Wtf is Bain paying people these day
Chief
Damn that's disgusting. What hotel is this?
Marriott will generally forward the complaint to the hotel GM. I had a Ritz and a Courtyard called me before to apologize and gave me points.
Ewwwwww hell nah there would be hell to pay for this
Wait where tf is this
Omg I’d lose it ahhh
This makes my skin itch. I would have boogied and slept somewhere else.
Marriott is honestly garbage. Very inconsistent experience across different hotels, and mostly shitty. Shifted loyalties to Hyatt and have been much happier.
Speak to the GM only. Front desk or lower level managers can’t compensate you.
Yeah, that’s pretty bad.
I would get out of there as soon as I can.
Wtaf. Why are you not telling all of us where this is
This is worth lots of points. Also be sure to report to the local municipal health inspector.
Had similar situation on a double tree with ants in the room. GM offered 5K points. With videos and pictures provided I ended up with 100K points!
Take the points and never go back to same hotel.
😱😱😱
🤮
Blow them up on social media, best way to get their attention and top tier CS! I'm so sorry you're dealing with that - absolutely nasty!
This happened to me at a Marriott in McAllen, TX and I called the front desk immediately. They switched my room, gave me a bunch of vouchers for free drinks, comped my stay and gave me 100k Marriott points.
Dammit, my sibling in Christ, I’m going to start planting roaches on my pillows for that level of reward