Is it just me or Marriott is actively trying to kill the SPG brand. Have been trying to reach SPG platinum customer service line - 3 attempts so far, each lasting 30 mins, no success yet.

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Posting as :
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Probably hurricane related

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Call the international numbers. The waiting line is shorter.

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They can’t help, that’s the worst thing about the merger. I have a SPG free night which I want to redeem, Marriott folks can’t see it. Which I understand, there are IT issues, especially in a big merger. But not being able to reach customer service - that’s frustrating.

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Call Marriott Platinum line instead😀

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I am Platinum with Marriott and I cant even get to a rep! Called 4-5 times over several days and got hung up EVERY time after 40 mins on hold

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@OP I’m so relieved someone else has this problem. I also have an SPG Free night certificate I got prior to points integration that they lost. I’ve talked to several different people on the Marriott side and provided my email confirmation but nobody knows what to do

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I tried to call a number through the SPG app “call customer service” and it routed me to a Canadian number and I got charged $1/min for being on hold

BCG1 - I couldn't agree more. Strategically I'm surprised that Hilton isn't aggressively trying to poach more of us

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