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SYW is either dead or caps out at $80
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SYW is either dead or caps out at $80
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Probably hurricane related
Call the international numbers. The waiting line is shorter.
They can’t help, that’s the worst thing about the merger. I have a SPG free night which I want to redeem, Marriott folks can’t see it. Which I understand, there are IT issues, especially in a big merger. But not being able to reach customer service - that’s frustrating.
Call Marriott Platinum line instead😀
I am Platinum with Marriott and I cant even get to a rep! Called 4-5 times over several days and got hung up EVERY time after 40 mins on hold
@OP I’m so relieved someone else has this problem. I also have an SPG Free night certificate I got prior to points integration that they lost. I’ve talked to several different people on the Marriott side and provided my email confirmation but nobody knows what to do
I tried to call a number through the SPG app “call customer service” and it routed me to a Canadian number and I got charged $1/min for being on hold
BCG1 - I couldn't agree more. Strategically I'm surprised that Hilton isn't aggressively trying to poach more of us