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Hi,
Is anyone facing same situation?
Enthusiast
10/23 Thread (BC):
Bowl Leader
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I was so tempted to do this. We had a sociopathic client that was unnecessarily mean and disrespectful. I have been trying to find the right contact and obviously we are ready to fire them as clients as well.
If your partners couldn’t do much about it, very little chance HR could or would. Asking agency HRs to do something with a rough client would be like using lil sticky mousetraps to trap a fat rat.
Just move jobs if it’s too much.
This is not an HR issue. It’s a business issue. You are relatively junior and need air cover. I’ll bet your company doesn’t want to lose you - so tell someone really senior that you’re getting anxiety - and that you’re desperately hoping to move off the account. Flag that it’s urgent - you will happily spend 4 weeks to transition - ( there’s always someone with a very strong constitution who is impervious to mean clients). The rest is up to them. Most good agencies have a senior partner who will have a tough convo with the client if it’s impacting employee health.
@marketingdirector1, you’re right and I think the first client convo would be with the actual client contact, not with their bosses. Agencies will always look for a win win. Only if things can’t be improved over time in a way that is fair, respectful and palatable, would it be elevated. But at some point, the most desired agencies are willing to lose clients if continued bad behavior impacts agency employee morale. Always a last resort and lots of steps in between designed to help - but you’re right that it is a small industry and reputations (of clients) actually count. I can’t tell you how many agencies have resigned business for this issue and I know of at least two companies in the past that struggled to get the the best agencies to accept an RFP due to their reputation. Of course what one agency employee finds intolerable, another agency employee might thrive so 9 times out of ten the hope is that a change in account leadership or in junior support will solve the issue. Always two sides to a story. Important to dialogue and get to the issue!
I would talk to HR at least, even if they might not be able to do anything to impact another company maybe there are conversations that could be had or arrangements.
@senior account executive - did this get resolved? Did things get better for you?
I wanted to for sexual harassment but reported to my boss and they laid me off first. FILE. Document.