Hello, what's a Success Manager? Is it a sales role or a client services role? The JD is fairly generic and high level so I'm trying to get a sense of the actual responsibilities. Thanks

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Client Services. Basically it’s your job to fix an account when it’s not in green i.e. make sure they are successful

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Thanks pwc!

Yes, Client services
Top KPI - Renewal rate - There could be upsell component as well (varies)
Be the voice of customer, manage relationships internal & external
Autonomy to make decisions best for your customers while maintaining high satisfaction rates

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This is the best answer so far. :)

Yep, same as what that guy above said. Client services, making sure they are happy buying and implementing your product, etc.

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Thanks!

CSM titles are found with product companies. Their job is to make sure account is growing and client is getting the most value from using the products.

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Thank you everyone! What's the difference then between what a success manager does v an account executive. One of the major clients I support (I'm in ACN) has a dedicated AE, but no success manager. Wonder why

Very helpful.

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