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Guys there’s this boot camp that I came across that trains people to get jobs in Top consulting firms and has a fee plan wherein you pay once you get placed. I just wanted to know if someone here has any experience with this ?
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Jesus what was the cancellation policy? Were you in violation from the beginning or not? Hate these useless posts
Send an email Hilton Honors customer service, documenting the time you made the reservation, that it was an error, and when you called Hilton Honors and the Hotel. Clearly state what you want to happen. You will have 10x more clout with Hilton Honors (especially if you have high status) than you will with a hotel in Paris. Also, that was a BS move that they didn't just deal with it by putting you on hold and calling the hotel themselves.
Even non refundable are typically cancellable within 24 to 48 hours
Deferred?
I've had similar situations in the past and being proactive early and getting help from Hilton Honors usually gets it done. In the end, the local hotel is the one that has to waive the no-cancel policy. Often there is some event going on that made them implement the policy to start with. If the hotel is full and people are waiting to get a reservation, then they will cancel. If not, it depends on how much they want to accommodate or fight you. I've won three and lost one as a Diamond member. The one I lost was one where I used reward points to book. You used a card, so you have additional leverage.
However, Hilton Honors team differed it to the Hotel staff and asked me to follow up after 72 hours
On calling hotel directly, they requested a call at their business hours. I am a Hilton Gold member and the booking was non-refundable. I have also called my CSR to hold my card for 48 hours. Is there anything else that I can do to avoid the charge and solve this matter ?
Thanks PWC1 for your advice. Let me try the same
You are welcome. Be polite but firm in your email. Make sure you're clear that it was an error. Also, if a charge is put through on your credit card, you can contest it if HO doesn't do the right thing.
Thanks Guys. Hilton Honors team has asked me for 72 hours time to resolve the matter for me. In the meantime, I have sent emails to both Hilton Honors and hotel. Keeping me fingers crossed!
Yeah, I don't see it as a fraud since I clearly explained my erroneous reservation situation to CSR. In fact, it was their suggestion to put it on hold, if I agree, while matter is being resolved by Hilton Honors.
I called hotel just now during their business hours, as they had advised. This time, they cancelled the booking for me. :) So happy it is sorted out now.
It was a non-refundable booking. I called credit card company within 10 mins of booking to explain the situation. While mater is being sorted out by Hilton Honors, credit card company suggested to put the card on hold, which I did
K1, it's not fraud to make an honest mistake and request that it be reversed, it's asking for an exception to be made to a policy.
This happened to me - used points - lost it - similar to EY3
P1: asking Hilton to cancel it because of an honest mistake, and living with it if they don't cancel it, is the right approach. Asking the credit card vendor to reverse the charge or even put a hold on the charge is fraud because OP would have to be saying it's an invalid charge when they know it isn't.
K1 I understand your logic, but I disagree with calling it fraud. If Opie is upfront with the credit card company, and it's a commercial dispute that must be resolved, it isn't fraud, nor should OP simply live with it if Hilton's first response is to refuse a refund.. It's okay to be assertive about these things and to exert leverage via the bank as long as you are transparent and not misrepresenting facts. Policies our policies, but there should be room for exceptions, especially when a simple error has been made or in extenuating circumstances.
Opie = OP, lol
Agreed as long as you're being upfront, OP. It sounded like you were planning to tell credit card that the merchant wasn't honoring their cancellation policy or some other thing people say to weasel out of paying for things they agreed to pay. That stuff makes me crazy. Anyway glad it's on the up and up. Good luck!