Here me out: if we all fired the worst 10% of our clients would that solve the talent problem so we can stop poaching people at inflated salaries and get back to work? Don’t worry about those 10% - they don’t deserve your concern.

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Many firms already tier clients based on profitability and other intangible factors and then develop strategy to address them: raise fees, address other intangibles, or cull.

As an industry we are notoriously bad ad doing this. We want to hang on to every last dollar of revenue even if it's crappy money losing revenue.

So YES, you are 100% spot on and I bet its far more than 10%. And this should be done every year regardless of resource levels. Even when resources are sufficient, culling unprofitable and off target clients provides capacity to grow profitable revenues and spend time expanding top tier clients.

That will $5,000 for my consultation 😉

likefunny

Good answer. Incentive model is all f-ed up.

In theory yea, but after 25 years here, I suspect as soon as we have people on the bench cuts will come. We need a complete overall of the profession.

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You are wiser than I but can’t disagree.

Absolutely. It's that 10% who burnout your best people. Get serious about getting rid of bad clients and watch how good it is for morale.

likesmart

OP

Do you work with a smaller firm? Most larger firms do assess profotablitily and client retention annually and do cull clients annually.

If this is not routine at your firm, suggest and initiate it. If you don't have the influence and authority and if leadership does not embrace this, then I respectfully suggest it will become routine when you upgrade your firm lewdership.

helpful

So in reality - if we all drop our worst 10% of clients, given all of our firms growth expectations we’d all just swap bad clients.

The issue is bringing more people into the profession to reduce/mitigate the hours and stress per hour.

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