How do you guys deal with clients who are just fundamentally unpleasant people? I have a point of contact who is honestly just mean. He’s condescending on calls, cc’s my boss on every tiny mistake, and uses ??? as a standard email response. I’ve tried killing him with kindness for six months and it’s starting to take a serious toll on my mental health. My company does not typically swap accounts.

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You have to change the way you look at it. He won't change. And maybe your over kindness isn't helping. Be confident, clear and direct. Be kind but no overly kind. And remember, his behavior is on him. Not you. I've been there.

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Killing with kindness only reinforces the behaviour. What is your bosses take?

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