I am currently facing a predicament with a senior employee who doesn't listen to the opinions of lower ranged staff. what do you suggest I do to make voices heard.

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Tie some of their performance to behavioural competencies that reflect those charactieristics, such as 'developing others'; 'effective interactive communication', etc. If the problem is 1 employee you should be addressing those behaviours with that employee, versus trying to 'fix' all the other employees. By tying their expected behviour changes to their annual performance you stand a much better chance of getting buy-in.

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I have seen this happen when experience gets confused with authority. Sometimes creating structured opportunities for everyone to contribute can help quieter voices be heard.

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