I currently have a job interview for a position at bank as a client relationship consultant and I was wondering what kind of questions I’d be asked to answer and how to go about answering them.

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How would you deal with a difficult client/customer? OR
Tell me about a time during your undergrad where you did not get along with a project member.

A client relationship role will revolve your ability to adapt to various kind of personalities so hear your answers in that way.

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Yes! This. This is ALWAYS like the number one question. So be ready with the answer. I feel like there are always a lot of situational questions as well.

How would you deal with an upset customer? They might give you a specific scenario and ask how you'd resolve the problem. Alternately, they may be more general if you're new and ask you to describe a time where you solved a difficult interpersonal problem. They'll want to know about any sales experience, what you learned from it, and maybe how you would prioritize multiple given problems appearing at once.

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Good ideas from FSR1 and C1. I'd add something along the lines of, "What, in your view, is the most critical aspect of customer service?" "What do you do when you find yourself frustrated at work?"

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