I feel listening beyond what’s being said is often a great skill. In your opinion, what’s the most underrated skill in HR?

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Listening to what's being said is a big enough skill gap already, especially when it's a difficult conversation. I think leadership and HR tend to hear something they don't like or agree with and refocus the conversation on how it's being said and their interpretation/assumptions. This is not good communication and is manipulation. You should never go from what they said to what you think they really meant. Just listen to what they said!!! Ask clarifying questions if needed but that's not what's happening.

For example, if an associate says they're over capacity or priorities aren't clear - leaders don't directly address the issue being expressed. They turn it to personal ability to manage time, operate in ambiguity, etc. But they still haven't addressed what they will be doing to fix the problem with the system. They can't clearly explain priorities so they misdirect and gaslight. But priorities remain unclear.

I personally have experienced speaking up about feeling over capacity and had my leaders say maybe there's something going on in my personal life. That's not reading between the lines. That's ignoring a clear and direct request for clarity and support. They probably thought they were being big brained but they were just refusing to hear the uncomfortable issue I was raising. We don't need speculation and life coaching from our leaders. We need an answer, a commitment, accountability.

Associates need help learning how to keep these difficult conversation on track by pulling their leaders back to the original question and not allowing them to go off into tangential circles while avoiding any real answers or accountability.

TLDR: It's a more important and uncommon skill to be able to hear what's being said, avoid making assumptions, and respond directly to questions.

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This is fair.

I think listening properly is underrated. Not just hearing words, but noticing what is not being said. I have picked up more from tone and hesitation than the actual conversation sometimes.

Totally agree with this too.

Keeping a level head in all situations. This includes violent situations where an employee is acting aggressively towards others.

Oh absolutely!

Communication! Now adays people doesnt follow this skill and think that they know everything without giving a thought.

Communication is huge!

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