I had a customer storm in, furious because their food took an extra ten minutes. Never mind we were understaffed, the kitchen was slammed, and I personally jumped in to help serve tables. They yelled loud enough for the whole room to hear, demanded everything comped, and accused us of “ruining their night.” How do you not let such people get to you? I seriously don't think I'll have enough years of experience to be zen around these situations.

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Yep, had one shout like the ten-minute delay ruined their entire life story. At this point, I treat it like theater, let them perform, stay calm, and remind myself my shift ends eventually. Zen is a survival tactic, not a skill.

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Omg I love this … ‘treat it like theatre, let them perform, stay calm and remind myself my shift ends eventually’. You made my day!

Do you have a bouncer? Or at least a busboy with some muscles? Customers like that are a job for those people. Just tell the loudmouth to get their coat and get out. People need to learn to behave in public spaces and getting tossed will actually do them some good.

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Sadly. you're gonna have those folks. I take those under my wing who just got their first customer service job and I'd tell them that they're gonna have days where you could put unicorn sparkles and rainbows on a silver platter and hand it over and someone will be absolutely determined to have a bad day and make it your problem. One always gets to us at some point, take deep breaths and zen out like these guys said. Or if you have a moment, go to the restroom, wash your face and breathe for a couple minutes, then go back out. Just remember the shift will end.

I'm an overanalyzer and it takes work not to dwell on things, especially something like that where I wonder what I did wrong. But I had to start reminding myself that there is literally nothing I can do in the moment so it's time to move on to the next thing. Helped stop me from worrying about it too long.

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