I just had a horrifically bad experience with Delta. Flight was sold out, couldn’t take the flight, wasn’t offered to rebook, had to buy a last minute United flight to get home. I called customer cont

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Did they boot you from the flight due to being oversold or were you unable to catch it in time? If the former, isn’t there an FAA rule that they have to pay you cash?

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The gate agent bring rude is one thing. But not rebooking you is t their fault. You chose to fly standby which means you go to the bottom of the list

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The gate agents don’t handle refunds. That’s a task for the customer service desk or call the number from the app.

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Called customer service and they offered me 5k points and a refund on the portion of my fight that wasn’t taken. The gate attendant was rude, refused to acknowledge me, and wouldn’t make eye contact with me when I returned to the gate to ask for help with a refund. Their gesture doesn’t feel like enough.

A) what’s a reasonable thing to ask for?
B) what’s the most you’ve received from an airline after they’ve messed up?

Based on the situation you described, you’re lucky you got anything.

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