I work in member service operations at a large credit union, and I am curious how other credit unions structure their attendance policies for their call center member service representatives. Do you have an occurrence or point system for unscheduled absences? How long do they last before they fall off, and how many can they get before diciplinary action?

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Our credit union is tiny and only have 2 call center representatives. We serve 12 counties and have 8 branches. They are never at work. I started February 2021 and have seen 10 people come and go. They are way too lenient. Our policy is supposed to be 2 warnings, then a write up. 3 write ups, then 'probation'. If you have an error during Probation you get fired. But it has to be for the same thing, like tardies or drawer overage/shortage. It doesn't ever happen that way.

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