I work on a multidisciplinary team and it’s the biggest client at my agency. Our client is the rudest mean person and bullies constantly. Our account team is treated horribly and nobody has ever seen anything like this from a client. How can we tell the client’s company that his abuse is the way it is? Coming from a strategy/creative side, isn’t the account team supposed to protect us?

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Whoever the most senior account person is needs to address it with you clients boss to be honest.

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Omg same

funny

They are your agency’s biggest client. Sorry to say, but they are more important than your hurt feelings. It is business. No one in leadership will jeopardize that. Ever. I had to buy drugs once for our largest client and the CEO made sure the hot single women went to the open bar whenever said client was in town. Our own version of Epstein.

helpful

Go around account. Go to HR and say the words "hostile work environment". You will get their attention. Most clients have a code of conduct they must abide by.

See if the brand has an agency services team? Those teams often have anonymous or whistle blower functions. Might be worth a Google or a question to your head of account to start a constructive conversation about it

you can’t; that’s what the money is for 💰

Record an incident and post it on tiktok.

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