I’m a new manager. One of my reports used to be my peer. I always had a feeling they were phoning it in but it never touched my work. Now that I’m in a leadership role it’s clear they are letting others do their work and aren’t performing key functions of the job. Because they allow other team members to pick up the slack the metrics they are responsible for are fine but definitely the lowest on the team. Continued in comments…

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When I bring this up and make expectations clear, they refer to their metrics/stress to me that they are fine being a low performer (basically “it’s ok that my metrics are at the low end of the range and people like me so I don’t need to change”). The people picking up the slack for them are starting to come to me with complaints but are clearly reluctant to do it because this person is nice.

What do I do? Honestly, I do not need or want this person on my team and know I could find someone much more hard working and interested in self improvement. But I want to give them a chance to change if that seems possible. How can I make my expectations more clear?

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Manage the outcome instead.

If they’re achieving their goals/objectives without doing anything. Then perhaps an examination of their goals and objectives is next.

Try to get them transferred off your team, if possible.

I have a similar situation with a direct report underperforming since September 2023, now my director has placed me on PIP for being “unable to manage” that person. Tread carefully.

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Be direct. “Your metrics are in range but they are low. One of the reason they are in range is because others are picking up your slack. It is unacceptable for others to consistently do your work and we need to take that burden off of their plate so they can focus on their own tasks.”

You can also share the client feedback so they are aware that this is not just your opinion.


Outline the specific areas for improvement and the expected behavior change, document progress or lack thereof, and make sure you have the documentation support needed to move this person off the team our out of the company.

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How about telling others to stop picking up slack after this person, and instead get them to focus on their own deliverables? As a first step of managing this person out.

likehelpful

Yes. This is a great point! Manage/coach the rest of the team on setting boundaries and prioritizing their own work.

That is just good coaching anyway- setting boundaries, setting and maintaining priorities, letting others succeed and fail

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I have a coworker that does this and my manager doesn’t do shit about it.

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What is this persons relationship to the others that are doing their work?

They are changing in Q1 because of this. I would like this person out sooner than the end of the quarter however. I agree that they are doing this on purpose

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