I’m working with a consumer goods company that does both Own Brand and Private Label products. As a Private Label National Sales/Key Account Manager my focus should be on sales; but I keep having to invest most of my time in keeping the ball running on the operations, and logistics of all my accounts. Anyone have an idea of how to make production, logistics, etc keep moving without constant babysitting.

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It sounds like you already know this, but at the end of the day, if ops isn't performing it makes our job that much harder. I have yet to come across an ops team that could handle all the details of their job successfully. I would say, you have a couple options. You could lean-in and hope they pick up the ball (the benefit here is you truly become the trusted partner of the client) or you step way back and remove yourself from the fire (this is risky and could result in major issues with the client, but proves a point that each team needs to be responsible for their own job KPI's). At the end of the day there is no easy answer. The best solution to watch your back is to be super transparent with your boss oj where your time is spent and why it may effect your quota at the end of the quarter.

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