Is it ok that your manager calls you out of the blue and complains instead of messaging and telling you the issue?

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Not sure what you mean by complain, but yeah, feedback is generally expected to be delivered live.

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Yep. My manager usually cold calls me right after receiving feedback from other managers.

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It all depends are you the director or the staff? Are you just working together or you are his/her mentor? He/She might just want this off records or this is just one off compliant. If you don’t feel comfortable, discuss directly and direct him/her to more appropriate channel. My 2 cents.

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