Like the agency, hate the account. What to do?

I've been in Acct Mgt for 15+ yrs and can hold my own. I've dealt with difficult clients before. But my current client is by far the worst I've ever had. Unrealistic, unorganized, overly demanding, and often downright mean & toxic. Surprisingly, the client has said nice things about me, but the stress & anxiety is overwhelming. It's just one fire drill after another.

Should I ask my boss about reassignment? I need it, but not sure it's an option.

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Speak to HR about reassignment. Most companies would rather retain talent. Do you have an internal job board? Look on there and see if there’s anything you could be considered an internal candidate for.

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I experienced the same thing with my old client. When I found myself on the floor crying with anxiety, I made up my mind that night that I was moving to another account. It wasn’t a question for me because my mental health is more important. I first spoke to my direct boss who luckily has always supported me and understood that it’s better to keep me at the agency than lose me. He advocated on my behalf but on the side, I poked around with other teams that I’d WANT to work on so I could devise my own plan. What I didn’t want was leadership putting me on a team that I wouldn’t be a good fit with. I ended up finding a gap on an account with people I knew I’d work well with and it worked out. Within 2 months I was fully off the toxic account. Always protect your peace and advocate for yourself

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Way to advocate for yourself and find a solution! 👏👏👏

Reassignment is always an option. No agency wants to lose talent over clients that may not even work with the agency in a yr or so. Please talk to your boss and then go to HR if you don’t get the support you need. Mobility may take some time but they will likely work things out for you. Should you not be the only impacted team member (and I suspect you are not), your leadership should have a conversation with the client. Employee harassment, whether from internal or external forces, is never acceptable. It may require a delicate approach but there is a way to have a conversation with that client.

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How senior is the client?

If it’s really egregious then your boss may want to raise it with your client’s boss… especially since they would need to slot another poor account person into that relationship.

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Frame it as a move to expand your skill set. Companies love being able to brag that they offer everyone growth opportunities, and you get to stay where you are without staying where you are..

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Following. I've got a client like this too. It's the worst.

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Since the client is toxic, is there any possibility to dump them?

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We resign business that smells like this, but sometimes the profit makes it hard to walk away from.. Do you know if you're losing money or talent (besides you) because of the treatment?

I vote reassignment if you don't have pull with leadership. I also vote that you get a fancier title with fifteen years experience ❤️

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Dual path. Explore HR and ask around. Also start looking. Create options.

Tell your boss exactly what you just told us.

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