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Bother them on social media? Sometimes gets more results at some companies than low level call centers.
To be told that "the last person you talked to didn't do anything, but I've forwarded your issue to IT".. I don't really care too much about points, just want my account fixed lol. Who do I need to call?
Ghostbusters!
Sorry not helpful
Eh no less helpful than Diamond Customer Support, at least it was funny.
Finally, a Hilton complaint!