One of the biggest things i struggle(d) with as an EA is quantifying the results of my work. In a world where every CV review pointer centers around how to use quantitative language and metrics, I often feel so lost.
Has anyone cracked this code yet? How do you quantify your duties? What metrics do you use in tracking your activities?

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Hi there! I struggle with this too. It's difficult to find a way to quantify your job results but keep on mind, jobs like yours support people so focus on the duties and the individual entities involved in doing your job (i.e., cross interactions with HR, Accounts Payable, etc.) Also, focus on the ability to be flexible in responding to tasks and prioritizing.

You may not be able to say you saved your company X dollars or that you won a multi-million dollar contract but you definitely add value and make a huge impact to those you support.

I hope this helps!

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Thank you. This seems to be the only way out. Because realistically, how do I quantify how much of my execs time I saved or how much more efficient their life is cos of all the work I do in the background.

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The way I do it for my boss is breaking it down into quarters. If there is something that will only be done once in the year then I break that into 4 parts so that I can give him an easy percentage and an easy way to track or follow up on what I'm doing. I actually hate this way of doing things. I liked it better when I worked at the court and we had to do self evaluations that included our SMART goals and also included SAR 'reports' for each section, if we had one. You needed two SARs per quarter. I was customer facing so that was always easy. It was a matter of picking the most impact impactful interaction. Anyway, I also keep a running "list", I guess, of the things I do. Especially if it's out of the ordinary. That also helps rebuild/update my resume as well as allows me to set up better actions for the next quarter.

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Here are a couple bad examples I've used in the past that might help you.
- supported 5 executives across the xyz team of 35 people
- organized 5 all-hands meetings annually with 50 attendees each
- planned 15 internal social events
- maintained 5,000 square foot office space
- mentored 5 junior employees
- onboarded and trained 5 colleagues
- stayed within $5000 supply budget/travel budget/event budget
- coordinated with 5 vendors
- completed 5 hours of external trainings
- achieved 5 certifications/awards
- promoted 5 times
- can type 5 words per minute (yikes...)

That is what I have done as well. I support a leadership team of 5 and 25 reps. When you see that on paper it’s impressive (at least I hope it is!). Also have something about managing expense reports up to 50k and plan team off sites each quarter.

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