{ "media_type": "text", "post_content": "Platinum Elite at Marriott hotel. My wifi is not working. Whom should I ask for points? The hotel staff or Marriott customer care?", "post_id": "58e2a7aeb4f6e600160f5557", "reply_count": 3, "vote_count": 1, "bowl_id": "552d1d24dc1c586b09d2d051", "bowl_name": "Consulting", "feed_type": "crowd" }

Platinum Elite at Marriott hotel. My wifi is not working. Whom should I ask for points? The hotel staff or Marriott customer care?

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Call front desk to see if they can fix first. If they can't, then call customer care who tend to be a little more liberal with "points-for-inconvenience" issues

Always start with the staff. Your status is irrelevant.

They could care less

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